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Returns & Cancellations
MISFITS AND UNDERDOGS SANCTUARY'S RETURN POLICY
You may return or exchange an unused item in new condition within 30 days of delivery.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.
How to Return an Item
Please use misfitsandunderdogssanctuary@gmail.com to request your return authorization.
Return Exceptions
All Final Sale items cannot be returned. Other non-returnable purchases include custom items, made-to-order items, closeout items, drinkware, face coverings, & gift cards.
Items returned incomplete or without the original packaging may be denied a refund or exchange.
Exchanges
Customers will be responsible for return shipping only for most items. Oversize items and items shipping freight will be subject to a return shipping cost.
Return Process Exceptions
Please allow up to 7-14 business days for your return or exchange to be processed.
In most cases, your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have questions or received an incorrect or damaged item Contact us using misfitsandunderdogsrescue@gmail.com.
MISFITS AND UNDERDOGS SANCTUARY'S CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be canceled.
You can track the process of your order in the “Order History” tab of your account page.
The entire order must be canceled, you can not cancel specific items.
If you still want certain items in the canceled order, you'll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: misfitsandunderdogssanctuary@gmail.com
If your order is eligible to be canceled Misfits and Underdogs Sanctuary will send you an email confirmation of the cancellation. You may also confirm that your order has been canceled in the “Order History” tab of your account page.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.